Office Procedures for the 21st Century

This market-leading book helps readers acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills. New! Updated content includes topics such as:

• Current office trends
• The green office
• Office politics
• e-Portfolios
• Displaying good manners
• Ordering supplies online
• Visitors and language barriers
• Complaining customers
• Steps for keying minutes
• Steps for PowerPoint 2007 and more!