Conflict Resolution for the Helping Professions: Negotiation, Mediation, Advocacy, Facilitation, and Restorative Justice

Conflict Resolution for the Helping Professions provides practitioners with the theory, strategies, and skills they need in order to respond effectively to conflict with clients, coworkers, supervisors, or others. This hands-on textbook provides practical information, case illustrations, and experiential exercises to demonstrate how conflict resolution may be applied in criminal justice, mental health, health, education, family disputes, cross-cultural conflict, and other contexts of practice.