ISBN-13: 9780273740483
Paperback
488 Pages
Service Operations Management: Improving Service Delivery
by Robert Johnston, Graham Clark, Michael Shulver
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Product Details
ISBN-139780273740483
ISBN-100273740482
PublisherPearson
Published2012-04-19
Edition4
LanguageEnglish
FormatPaperback
Pages488
About This Book
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.