Comptia A+ Guide to Information Technology Technical Support

Andrews/Dark Shelton/Pierce's COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 11th edition, explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. Its step-by-step, highly visual, bestselling approach uses CompTIA A+ Exam objectives as a framework to prepare students for 220-1101 and 220-1102 certification exams. Each module covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. Students study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices, Windows 10, macOS and Linux. Lab manuals, live virtual machine labs, simulations and auto-graded quizzes in MindTap help students prepare for certification exams -- and success as an IT support technician or administrator.