Supervision in the Hospitality Industry

Learner engagement has been a key theme in this sixth revision of Supervision in the Hospitality Industry. New boxed elements have been added to break up the text and give students a broader perspective on topics. Boxed elements include Supervising in the Real World, The Supervisor in Action, Did You Know? and Technology in Action. These boxes are meant to provide additional information that may be of special interest to supervisors. Training newly promoted supervisors; on-boarding, induction, and off-boarding; performance appraisal questions; brainstorming; managing mobile phone use in the workplace; and reducing employee resistance to change are just some of the topics covered. Each chapter also includes two new case studies that give students the opportunity to look at real-world situations and apply principles and concepts discussed in the chapter. These case studies can be discussed in a classroom or training room setting, or addressed by students on an individual basis or within student teams. The robust instructor resource package that accompanies this textbook includes chapter exams, PowerPoint® presentations, and an Instructor Manual with answer keys as well as additional discussion topics and scaffolding for the textbook case studies. Finally, you may notice that this book looks a little different from previous editions. We are pleased to offer a new design concept and presentation for the sixth edition, to improve the learning experience and help readers retain key concepts.